Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and publish reviews of gambling sites not on GamStop for readers in Great Britain. We are a comparison publisher, not a casino operator — so if your question is about a specific account, a pending withdrawal or a bonus that has not credited, the fastest route is always the casino's own support desk first, then us if you want a second opinion on the terms.
How to get in touch
Email is the only channel we run. Write to [email protected] and a member of the team will read it. We do not operate a phone line, a live chat window or social media inboxes, and we will never ask you for account passwords, card numbers or copies of your identity documents.
To get a useful reply first time, include:
- The casino or page you are writing about, by name.
- The exact wording of the term you are querying — bonus percentage, wagering multiple, withdrawal cap, whatever it is.
- Dates, if timings matter (we use UK conventions, so 26/09/2026 rather than the US order).
- Screenshots or links where you have them. Advertising copy and the actual terms and conditions often say different things, and we need to see both.
We aim to respond within two working days. Corrections that affect a factual claim on the site are prioritised over everything else.
Where our commercial relationships sit
Some of the casinos listed on this site pay us a commission when a reader opens an account through our links. That funds the research. It does not buy a position in our rankings, it does not soften a review, and it does not stop us publishing a limitation. If you think a listing reads as though it has been bought, tell us and we will show you our reasoning. Our full set of picks sits on the trusted non GamStop casinos shortlist.
Questions we can actually answer
We are most useful on the things that sit in the terms rather than inside your account.
- Bonus mechanics — how a welcome bonus, deposit match, free spins allocation, no-deposit offer, cashback or loyalty scheme is structured, and what the wagering requirement means in pounds you would actually have to stake.
- Wagering and contribution — why slots usually count 100% towards a requirement while roulette, blackjack and baccarat often count 10% or nothing, and how maximum bonus bets, expiry dates and cashout caps quietly change the value of an offer.
- Payments — what we have been able to verify about debit cards, bank transfers, e-wallets, Paysafe vouchers and cryptocurrency at a given site, including whether a GBP account is offered or whether you would be converting into euros.
- Withdrawals — advertised processing times, weekly or monthly limits, and what KYC identity checks and source-of-funds requests normally involve.
- Licensing — the difference between a site accepting British customers and a site being authorised to serve them, and what an overseas licence such as Curaçao does and does not give you.
- Corrections — offers change without notice. If a headline bonus on our pages no longer matches the operator's own terms, flag it.
Questions only the casino can answer
We have no access to operator systems. We cannot release a payment, reverse a self-exclusion, reinstate a closed account, unlock a bonus or intervene in a dispute. If you have a complaint, the sequence is: raise it in writing with the casino's support team, ask for their formal complaints procedure and a reference number, then escalate to whatever alternative dispute resolution body their licence names. Keep every message. We are happy to look at the terms with you and say whether the operator's position looks consistent with what it published, but that is an opinion, not a ruling.
What the sites we cover are offering
Enquiries usually arrive attached to one of the listed operators, so here is the context we work from when we reply. Rankings are our own editorial assessment, not customer review scores, and every offer below carries terms that decide its real value.
Betmica
Our highest-rated listing at 10.0, and the one that generates the most email — largely because of the headline: a welcome offer of 570% up to £5,700 plus 270 free spins. The percentage is what draws the eye, but the questions worth asking before you deposit are the ones we get asked afterwards: what wagering multiple applies to the cash and the spins, whether the £5,700 ceiling is reachable on a realistic deposit, what the maximum stake is while a bonus is live, and whether there is a cap on what you can withdraw from spin winnings. The sterling headline suggests GBP is catered for, which matters for avoiding conversion costs. The limitation is structural rather than specific to this brand: very large percentage matches almost always carry proportionally heavy playthrough, and a bonus of this size can tie up an account for a long time. Read the promotional terms in full before you accept it.
Kikibet
Rated 9.9, with 350% up to £5,555 and 300 free spins. The lower multiplier but higher spin count makes it a different proposition to Betmica — more of the value sits in the spins, which means the spin terms do the heavy lifting: which slots they are valid on, the per-spin value, how long you have to use them, and whether winnings from them convert to cash or to further bonus funds. Again quoted in pounds. Limitation: free spin packages are frequently released in daily tranches rather than all at once, and an expiry date running alongside that can strand part of the allocation if you do not log in regularly.
Betninja
Also 9.9, and the most restrained headline near the top of our list: £1,000 bonus and 100 free spins for all new players. Readers comparing offers often skip past it, which is a mistake. A smaller bonus attached to the same wagering multiple is proportionally easier to clear, and the cashout cap — where one applies — is less likely to bite. We include it because it suits people who want a deposit bonus they might realistically finish rather than a headline number. Limitation: if you are depositing a substantial amount, the £1,000 ceiling means the match stops working for you sooner than the larger packages above.
Comparing the headline offers
| Casino | Editorial rating | Headline welcome offer | Currency quoted |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | 9.9 | £1,000 bonus + 100 free spins | GBP |
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.8 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.6 | 150% up to $2,000 | USD |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | GBP |
All offers are new-player promotions subject to minimum deposit, wagering, maximum bet and expiry terms set by each operator, and can be withdrawn or changed at any time. Figures above are the operators' advertised headlines as we recorded them on 26 September 2026, not verified outcomes.
Money questions we are asked most
Taking part costs whatever you choose to deposit, and offshore sites typically set a floor somewhere in the region of £10 to £20 — check the cashier before you commit, because the minimum that qualifies for a bonus is often higher than the minimum the site will accept.
On paying in and out, the practical points:
- Debit cards — Visa and Mastercard are the usual route. Credit cards are prohibited for gambling in Great Britain, and some UK banks block gambling transactions to unlicensed sites outright, so a declined card is not always the casino's fault.
- Bank transfers — slower in both directions, commonly a few working days, but useful for larger sums and for satisfying source-of-funds checks.
- E-wallets — generally the quickest withdrawal option once verification is complete. PayPal is rarely available at sites outside the British market, so verify it in the cashier rather than assuming.
- Paysafe and prepaid vouchers — workable for deposits, but they usually cannot receive a withdrawal, so you will need a second method ready.
- Cryptocurrency — offered at several offshore sites. Fast at the operator's end, but you carry exchange spread, network fees and price movement.
Watch the currency line. Where an offer is quoted in euros or dollars, as with WinnerIsland, Smash Casino, Nightluck, Rivo and CoinPoker, a sterling deposit is being converted, and your bank or card issuer may add a conversion charge of its own on the way out as well as in. Withdrawal limits, expressed per day, week or month, matter more than headline speed: an advertised 24-hour payout means little against a £2,000 weekly cap if you are withdrawing more than that. Nothing completes before identity verification, and a source-of-funds request can add days.
What is on these sites
When you write to us about "games", it helps to say which category. The offshore sites we cover generally run slots as the core — low and high volatility titles, and progressive jackpots where the prize pool builds across a network. Alongside that sit table games, principally roulette, blackjack and baccarat, and live dealer rooms streaming those same games with a human croupier. Return to player percentages and volatility differ from title to title and sometimes between versions of the same title, so the figure shown in the game's own information panel is the one that counts. Most libraries are built from third-party software providers and run in a mobile browser without a separate app.
Sportsbooks running alongside
Several of these operators run a sportsbook next to the casino, often on a shared wallet so one balance covers both. Expect pre-match and in-play markets, accumulators, bet builders, cash-out on selected bets and esports alongside the mainstream sports. Sports free bets work differently from casino bonuses: instead of a wagering multiple they usually attach a minimum qualifying odds condition — commonly around 1.50 or 2.00 in decimal odds — and the stake is not returned with the winnings. If your enquiry is about a settled bet or a voided leg of an accumulator, that is a sportsbook rules question for the operator, and their rules page will name the source they settle from.
Regulation, eligibility and the GamStop point
You must be 18 or over. GamStop is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve customers in Great Britain — note that the Commission's remit is Great Britain specifically, with Northern Ireland under separate legislation. Registering with GamStop blocks your access across every UKGC-licensed site for the period you choose: six months, one year or five years, and it cannot be lifted early.
The sites on this page hold overseas licences instead, which is why the scheme does not reach them. That has consequences you should weigh honestly: no UKGC complaints route, no British deposit limit rules, no GamStop protection, and dispute resolution that depends on whatever the foreign regulator provides. Accepting British customers is not the same as being authorised to serve them, and we will not describe any site as completely safe or guarantee that a withdrawal will be paid.
If you registered with GamStop and are now looking for a way around it, please pause. That is a strong signal that a break is working. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and blocking software such as Gamban or your bank's own gambling block can reinforce the decision. Gambling is not income and will not fix a financial problem. If you mention support in your email, we will point you to the relevant organisations and nothing else.
Corrections, sources and how we assess
Our listings are researched from operator terms, licensing information and publicly available documentation. We do not open accounts, deposit or withdraw, so nothing here is presented as a tested result — advertised payout speeds are advertised, not measured, and our ratings are editorial judgements, not customer review scores. Where something is unconfirmed we say so. Page content was last fact-checked on 26 September 2026 by Lydia Chapman.
If you spot an error, send the correction with a source and we will check it. If you are weighing up which operator suits you, the sensible next step is to read the full terms on the casino's own promotions page before depositing anything, and to email us if a clause does not make sense. We would rather answer a question before you deposit than after.